Commonly Asked Questions
If you reserve less than the full number of spaces for the room, there is a very high chance you will be placed with other people. To guarantee a room exclusively for your group, there is an additional $50 private-room fee.
Yes. Staff will provide hints as needed and/or upon request.
A physical adventure game where you are theoretically locked inside a room until you either beat the game or time runs out. The rooms contain clues, trap doors, and hidden items.
Escape rooms have themes and props to set a mood, but they are not haunted houses intended to scare players.
Escape rooms require brain power, not physical strength. At most, the activity will involve some squatting down to look under an object or to get a closer look at something. You will not have to climb or do any heavy lifting. If you have any concerns, please call us ahead of time– we’ll be happy to discuss accommodations if needed.
No, reservations are not required but are highly suggested.
Unfortunately tickets are non-refundable. However, if you need to reschedule in the event of an emergency, please call at least 24 hours in advance and we will do our best to accommodate you.
Yes. We are happy to accommodate single room private experiences, multiple room events, and team competitions. Private events include exclusive use of the room/rooms, and can even be held outside of regular business hours. There is a requirement of at least 12 tickets to accommodate private bookings. Please contact us and we will be happy to arrange a personalized event for your group.
Student Award cards can be redeemed at the time of booking. When you arrive for your Escape Room Experience you may redeem 2 student award cards per paid adult Tuesday through Thursday and 1 student award card per paid adult Friday through Sunday. You will need to provide a copy of your honor roll, perfect attendance, or quarterly award certificate. Due to insurance requirements we require that one paid adult participate in the game.
It is recommended that players arrive 15-20 minutes prior to the scheduled time. We do not permit late arrivals once the game has begun because this creates disruptions. There are no refunds for late arrivals, so please plan accordingly.
In addition to the allotted time to play the game itself, players should expect a 15-20 minute briefing upon arrival to go over the rules of the game. Players may also stay for a short time after the game for team photos.
All you need to bring are your wits. The answers to the clues, riddles and puzzles are all in the room, and players can escape the room using basic logic, deductive reasoning, and teamwork skills.
Yes. Accommodations can be made as needed, please call in advance.
Yes. If you do not want to sign the waiver, then you cannot participate.
Participants must be at least 6 years of age. Children under the age of 6, infants and toddlers will not be allowed in the room. Children ages 6-17 must be accompanied by an adult. Anyone under the age of 18 must have the Waiver and Release of Liability form signed by their parent/legal guardian.
The use of electronic devices (or any outside tools) is strictly prohibited and you will be immediately removed from the room if you attempt to use them.
No, food or drinks are allowed in the escape room. We also recommend not to consume alcoholic beverages prior to playing an escape room because your going to need all available brain power. We reserve the right to refuse entry to players who appear intoxicated.
Only service animals are permitted in the room.
Players are only permitted to take photographs/videos in the waiting area or designated picture area, not within the escape room itself. This policy ensures that the puzzles remain a mystery for future guests.